Leverage years of content by refocusing and editing. Less "what" and more "so what".
Creating a support website is a good time to assess and improve technical support documents. This article is a checklist of what you can do to improve your after-sales technical support documentation.
Complex products come with a steep learning curve. don't let customers and installers get frustrated as they muddle through on their own. Your product deserves better!
I no longer click on Chatbots. Because the chat NEVER WORKS. 😒 Instant support is great. But it's not the best use of staff time, and AI isn't there yet. We need a new solution. We need "Alt-Chat".
The online support documentation website I offer is as easy as Word, but it has fast, automated Tables of Contents and cross-categorisation.
Does your multiple choice quiz assess learning retention, or are your students simply guessing strategically? Here are some techniques and technology tools that improve your multiple choice quizzes in micro-learning.
Good manuals are good business. What is the cost of adding a quick start guide, a YouTube video or some extra FAQs to your manual? Compare that to the cost of daily calls to your helpline, a bad review or a lost customer.
Frequently Asked Questions - or FAQs - are credible content that works. Most websites focus all their attention on getting the lead or sale. But FAQs are part of your sales credibility: they encourage both initial and REPEAT sales. They also draw attention to benefits and features in an easy-to-read format.
Your handouts deserve as much time and care as your slide deck and speech. They must look professional while reminding learners of your key points and brand!
I offer a free 40 minute Zoom consultation to prospective clients. This isn’t a sales pitch – I’m here to give real value. I’m a communications problem solver. I do […]
Do you need to train your employees on laws or regulations that apply to their job or your industry? What methods of training are available to you and what should you watch for.
You have critical information to share with your learners. You need them to focus, to remember. How do you move from Netflix-level "passive listening", to participation that leads to changes in attitudes and behaviour?
The first step in creating an online training or education programme is to close your computer and go fetch a cup of coffee. A top quality, unique induction or training course evolves from your head and your heart.
To train for performance you need to learn WHEN to do something and WHY and then you actually need to DO it. It isn't good enough to recognise the right thing to do, you have to be able to apply it in the right way, at the right time.
Presentations are a one-shot deal. You will never have this event, this day and this audience ever again. You want to have complete confidence that your slide deck provides context, interest and support, but doesn't take the spotlight off you. We can help with that.
Design grabs your attention, but words change attitudes and behaviour. Whether you are convincing a funder to invest or showing how to use machinery safely, plain English saves time and prevents errors. We create technical reports, case studies and proposals that people find easy to read and understand.
Visual aids and handouts to support online and in-person technical training and education. Gives your learners a valued takeaway they can always refer to (with your logo).
