Is your valuable sales team wasting time on support? Complex products come with a steep learning curve, and you can’t afford to let customers get frustrated as they muddle through on their own.
If you sell complex products and software, your website needs a technical resource hub to boost your website traffic, engagement and conversions.
Also known as a knowledge base, resource library, or help desk, our solution is a stand-alone web-based resource hub connected to your existing sales-orientated website with a popup chatbot.
What the 24-7 Resource Hub does for you
- Guides customer, installers, agents and distributors through troubleshooting
- Frees up and reduces drudgery for your support team
- Improves your service levels so you get more referrals
- Tracks common problems
- Generates leads and sales
A Resource Hub is a permanent tool you own and control – it’s not a 3rd party rental. You can continually improve it, grow it, and restructure it for new products and issues.
What could it be used for?
Software Help Docs: self-service support with videos, downloads and release notes.
Technical Resources: how-to guides, tutorials, reference materials, specs.
Case Studies: Individual projects (which could be password protected for privacy).
Micro-learning: multi-media training that’s instantly accessible and print-friendly.
Engagement: clickable maps, surveys, feedback forms, online calculators, quizzes…
Product Specs: use QR code stickers on products for instant access to reorder forms.
Extranet knowledgebase: “login only” sections for members, subcontractors or clients.
Intranet knowledgebase: Publish staff SOP’s or HR forms on your intranet subdomain!
